Terms of Service

These Terms of Service ("Terms") govern your use of the website https://retatrutidepencustom.com/ (the "Website") operated by ShiLai™ Healthcare ("we", "us", or "our"). By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

By accessing or using our Website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

We may update or revise these Terms at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review these Terms regularly. Your continued use of the Website after changes are made constitutes your acceptance of those changes.

• Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use this Website. By using the Website, you represent and warrant that you are legally able to enter into binding contracts.
• Account Creation: To access certain features, such as making purchases or contacting customer support, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update your information if it changes.
• Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.
   

• Product Information: We strive to provide accurate information on the products and services offered on the Website, including product descriptions, pricing, and availability. However, we do not guarantee that the information is always complete, accurate, or up to date.
• Customization Services: We offer a variety of customization options for products, including Custom Retatrutide Pens, Retatrutide AQ Pen Customization, Custom Retatrutide AQ Packaging, and other personalized services. You are responsible for providing the correct details and ensuring that your customization choices comply with your business needs and applicable laws.
• Order Modifications: Customization orders are processed promptly, and after submission, changes or cancellations may not be possible. Please ensure all customization details are correct before submitting your order.
   

• Pricing: All product prices are listed in USD and are subject to change without notice. The prices on the Website exclude shipping costs, taxes, or any other additional charges unless otherwise stated.
• Payment: We accept various payment methods, including credit cards and cryptocurrency (as specified on the Website). You agree to provide valid payment information and authorize us to charge the total amount for your order, including applicable taxes, shipping, and handling fees.
• Taxes: You are responsible for any applicable taxes or customs duties associated with your purchase.
   

• Shipping Policy: We offer worldwide shipping for our products. Shipping times may vary depending on the destination, the product ordered, and the shipping method chosen.
• Customs and Duties: International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. Please review the customs regulations in your country before placing an order.
   

• Returns: Due to the customized nature of many of our products, returns may not be accepted unless the item is defective or damaged. Please inspect your order immediately upon receipt and contact us within 14 days if there is an issue.
• Refunds: Refunds for customized products are typically not provided unless the product is found to be faulty. If eligible for a refund, we will process the refund to the original payment method within a reasonable time.
   

• Ownership: All content, trademarks, logos, designs, and other materials on the Website are the property of ShiLai™ Healthcare and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from this Website without our express written consent.
   

You agree not to use the Website for any illegal or unauthorized purpose, including but not limited to:

• Violating any applicable laws or regulations.
• Interfering with the functionality of the Website or disrupting the experience of other users.
• Posting or transmitting harmful, defamatory, or unlawful content.
   

• No Warranty: The Website and all products and services offered are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Website will be error-free or uninterrupted.
• Limitation of Liability: To the fullest extent permitted by law, ShiLai™ Healthcare shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website, including the use or inability to use any products or services.
   

You agree to indemnify, defend, and hold harmless ShiLai™ Healthcare, its officers, directors, employees, and agents from any and all claims, damages, liabilities, and expenses arising from your use of the Website, your violation of these Terms, or any infringement of any rights of third parties.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where ShiLai™ Healthcare operates, without regard to its conflict of law principles.

If you have any questions about these Terms or need assistance, please contact us:

• Email: sale@retatrutidesupplier.com (24/7 response)
• Website: https://retatrutidepencustom.com/
   

These Terms of Service are effective as of May 7, 2025.