Privacy Policy

Privacy Policy

At ShiLai™ Healthcare (operating through the website https://retatrutidepencustom.com/), we are committed to safeguarding and preserving your privacy when you visit our website or use our services. This Privacy Policy outlines how we collect, use, protect, and share your personal information.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, shipping address, payment details, and other contact information you provide when you place an order, sign up for our newsletter, or contact us.
• Technical Information: Information about your use of our website, including IP addresses, browser type, operating system, page views, and other activity data collected via cookies or similar tracking technologies.
• Order and Transaction Information: Details related to your orders, payments, shipping addresses, and communication with customer service.
   

The data we collect is used for the following purposes:

• Order Fulfillment: To process your orders and deliver products/services as requested.
• Customer Support: To provide customer service, answer inquiries, and address any concerns or issues.
• Personalization: To improve user experience by customizing content and recommendations.
• Marketing: To send you promotional materials, updates, or newsletters (only if you have opted-in to receive such communications).
• Compliance: To comply with applicable laws, regulations, or legal obligations.
   

We may share your personal data with:

• Third-Party Service Providers: We use trusted service providers to process payments, deliver products, and assist with customer support. These third parties only have access to the necessary information to perform their services.
• Legal Obligations: We may disclose your information if required by law, legal process, or governmental request.
   

We take the protection of your data seriously. We use a variety of security measures, including encryption and secure servers, to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

However, please note that no online transaction or data storage system is completely secure. We cannot guarantee the absolute security of your data, but we make reasonable efforts to ensure its protection.

Our website uses cookies and similar tracking technologies to improve functionality, analyze website traffic, and personalize your experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the site.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Correct any inaccuracies in the personal data we hold.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing emails or newsletters by following the unsubscribe link in the email or contacting us directly.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
   

To exercise any of your rights, please contact us at sale@retatrutidesupplier.com.

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing them with any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: sale@retatrutidesupplier.com (24/7 response)
• Website: https://retatrutidepencustom.com/
   

This Privacy Policy is effective as of May 7, 2025.