Frequently Asked Questions (FAQ)

1. What is ShiLai™ Healthcare?

ShiLai™ Healthcare is a trusted provider of high-quality peptide injectables, including Retatrutide Pens and other custom peptide products. We offer personalized, custom-made products tailored to the needs of clinics, distributors, and retailers around the world.

We offer a variety of customization options for Retatrutide Pens. You can:

• Add your logo and brand name.
• Choose color schemes to match your branding.
• Select custom packaging for a professional look.
• Choose specific design options for the pen and packaging.
   

To begin customization, simply visit our website and follow the easy steps in the product customization section.

Because many of our products are customized, we process orders quickly. Once your order is submitted and production has begun, it cannot be changed or canceled. We recommend reviewing all details carefully before confirming your order.

We accept a variety of payment methods, including:

• Credit and debit cards
• Cryptocurrency (Bitcoin, Ethereum, USDT)
• Bank transfers (depending on the region)
   

Please note that all payments must be made in USD unless otherwise specified.

Shipping times vary depending on your location and the complexity of the customization. Typically, customized orders take 7–10 business days to process, plus additional shipping time based on the selected delivery method and destination. You will receive an estimated delivery date after your order is processed.

Yes, we ship worldwide! Whether you are in the United States, Europe, or Asia, we can deliver customized Retatrutide Pens to your location. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Yes, international orders may incur additional customs fees, import taxes, and shipping charges. These fees are not included in the price of your order and must be paid by the recipient upon delivery.

If you receive a damaged or incorrect order, please contact our customer support team within 14 days of receiving the item. We will assist you with a return or replacement based on the circumstances. Please provide clear photos of the product, packaging, and the shipping label for quicker resolution.

Currently, we only offer customized Retatrutide Pens to meet the unique needs of our clients. If you are looking for non-customized products, please contact us directly to discuss available options.

Our customer support team is available 24/7 via email. You can reach us at sale@retatrutidesupplier.com for any inquiries, order assistance, or technical support.

Because many of our products are custom-made, we generally do not accept returns unless the product is defective or damaged. If you believe there is an issue with your order, please contact us within 14 days of receipt, and we will work with you to resolve the situation.

Yes, we take the security of your personal data seriously. We use SSL encryption to protect all information submitted through our website. For more details, please review our Privacy Policy.

Yes, we offer bulk order and wholesale pricing for distributors and large-volume purchasers. Please contact us directly to discuss pricing, minimum order quantities, and customization options for bulk orders.

Yes, once your order has shipped, we will provide you with a tracking number. You can use this tracking number to check the status of your shipment at any time. You will receive an email with tracking information once your order is dispatched.

Still Have Questions?
If you need additional help or have specific inquiries, feel free to reach out to us at sale@retatrutidesupplier.com. Our customer support team is always ready to assist you!